Trade terms & conditions.

Address: Kharais Street, G7 Building, Al Hail, Seeb, Muscat, Oman.
Email: click to show.
Website: arabian-wonders.com.

By booking a trip with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

0. Scope

These terms apply to bookings made by travel agencies, tour operators, travel designers and MICE agencies (each, "the Partner"). Arabian Wonders does not contract directly with private travellers; a private traveller books through a Partner. Towards its own clients, the Partner acts as the organiser.

1. Our role & limitation of liability

1.1 Intermediary status.

Arabian Wonders acts strictly as a Destination Management Company (DMC) and booking agent. We arrange services between you and third-party suppliers.

1.2 Third-party suppliers.

The company does not own, manage, control, or operate service providers. We are not responsible for any acts, omissions, negligence, or defaults of these suppliers or for injuries, losses, or inconveniences caused by them.

1.3 Adventure & activity risk.

Activities like dune bashing, hiking and wadi swimming carry inherent risks, and travellers take part in them at their own risk. The company is not liable for accidents or injuries that result from those inherent risks, from a traveller's own actions, or from a traveller ignoring a guide's or driver's instructions. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the laws of the Sultanate of Oman.

1.4 Force majeure.

The company is not liable for failures resulting from natural disasters, war, terrorism, government sanctions, labour disputes, or utility failures.

1.5 Government travel advisories.

If your client's own foreign ministry advises against non-essential travel to a booked area before departure, we handle this case by case rather than under a fixed rule, since the outcome depends on each hotel's and supplier's own cancellation terms. As a rough guide, when the advisory is issued within about 45 days of departure we go back to the accommodations and negotiate the best outcome for your agency, whether that is a free re-date, a credit note, or a refund. Under the Norwegian, Swedish and Danish package-travel acts your client may cancel without a fee when their own ministry advises against travel to the destination; our policy above is written so you can honour that.

2. Booking & confirmation

2.1 The contract.

A binding contract exists only when we have received your booking deposit and we have issued a written confirmation (via email, booking platform or invoice).

2.2 Accuracy.

It is your responsibility to check all documents immediately upon receipt. Errors must be reported within 48 hours.

3. Payment terms

Unless otherwise agreed in writing:

• Deposit. A non-refundable deposit of 20% of the total tour cost is required.
• Balance. The remaining 80% is due 45 days prior to the arrival date.
• Late bookings. Bookings made within 60 days of arrival require full payment (100%).

Payments must be via bank transfer with all fees borne by the client.

4. Cancellation by you

Written cancellation notice to our booking address (click to show) determines charges:

• More than 45 days prior: loss of 20% deposit.
• 45 to 30 days prior: 50% of total cost.
• Less than 30 days prior: 100% of total cost.

Special terms may apply for peak seasons or large groups.

5. Changes & cancellation by us

5.1 Itinerary changes.

While we make every effort to execute the tour as planned, we reserve the right to alter itineraries, transport, or accommodation due to unforeseen circumstances. Equivalent or better accommodations will substitute if needed.

5.2 Cancellation.

The company may cancel tours and will refund fully (except for force majeure or non-payment). We are not responsible for any incidental expenses you have incurred.

6. Insurance & documents

6.1 Travel insurance.

It is a mandatory condition of booking that all travellers have valid and comprehensive travel insurance. Coverage must include medical expenses, repatriation, personal injury, luggage protection, and trip cancellation. The company does not provide this insurance.

6.2 Passports & visas.

Travellers must hold valid passports (6+ months validity) and necessary visas. The company bears no responsibility for entry refusals.

7. Client behaviour & cultural guidelines

7.1 Behaviour.

We reserve the right to terminate the tour of any client whose behaviour is disruptive, disrespectful to Omani culture, dangerous, or illegal — with no refund.

7.2 Alcohol & drugs.

Alcohol consumption is restricted in Oman. It is only permitted in licensed hotels and restaurants for non-Muslims aged 21 and over. Public intoxication is illegal. The possession or use of illegal drugs is strictly prohibited and carries severe penalties.

7.3 Cultural respect.

Travellers must respect local customs and dress codes, especially at religious sites.

8. Governing law & jurisdiction

These terms and conditions are governed by the laws of the Sultanate of Oman. Any disputes arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the Courts of Muscat, Oman.